How to claim

Claiming with CBHS Corporate Health is fast, simple and efficient. In fact, we’ve made easy and stress-free claiming one of our top priorities for members.

Claim on the spot

For service providers that provide HICAPS or iSOFT facilities, just present your membership card for your benefit to be automatically deducted from the bill. Remember, if you’re visiting one of our Choice Network providers, there may be no out-of-pocket expenses to pay.

Claim online

Claim directly from the member centre or mobile app. Members who claim online typically receive benefits within 1-2 business days.

Enter the provider number and choose service type

Confirm payment details so we know where to send the money

Enter claim details and review benefit amount

Upload receipts

Submit claim

Once assessed, you’ll receive remittance confirmation

  • Chiropractic
  • Dental
  • Dietary services
  • Health care aids
  • Occupational Therapy
  • Optical
  • Osteopathy services
  • Pharmaceutical
  • Physiotherapy
  • Podiatry
  • Psychology
  • Speech therapy
  • Wellness benefits.

Before you begin the online claiming process (eClaim), make sure you’re familiar with the online claims Terms of Use from CBHS Corporate Health. You can view these in the member centre and if you have any questions, please call our Member Care Team on 1300 586 462.

Hospital claims:
Your hospital will bill CBHS Corporate Health directly for everything except any excess that you need to pay (if applicable).

Medical claims:
Some doctors who participate in an Access Gap Cover Agreement will also bill CBHS Corporate Health directly. Otherwise, you should submit your medical claim to Medicare first and complete a Medicare two-way claim form. Medicare will forward your claim to us to process the remaining benefit, where payable.

Reach out

At CBHS Corporate Health, we’re here to help. If you have any questions or need help finding the right policy for you, contact us today.
1300 586 462 (Mon – Fri | 7am-7pm AEDT)