Emergency ambulance services
Emergency ambulance services can be costly, and fees are not covered by Medicare. If you hold any level of Hospital cover, it includes emergency ambulance. If not, you might want to think about our stand-alone ambulance policy.
Understanding your cover
Our ambulance policy covers you for emergency ambulance direct to a licensed hospital or for treatment at the scene of a medical emergency, such as an accident, heart attack or stroke. This transport or treatment must be provided by a State Government ambulance service or a private service that we recognise, for example the Royal Flying Doctor Service.
We don’t provide cover for transfers between hospitals, or for transport to and from hospital for the routine management of ongoing medical conditions. If you’d like more information on cover for non-emergency services, please contact
your state ambulance service.
The exception is WA. If you live in WA and you hold a Hospital or Packaged product you can claim for non-emergency ambulance transport services, up to a maximum of $5,000 per person per calendar year.
Call our friendly Member Care Team on 1300 586 462 or email us at firstname.lastname@example.org to find out more.
Please note: Residents of QLD and TAS are covered by state based Ambulance schemes.