Escalation of complaints and disputes
CBHS Corporate Health has clearly articulated procedures for referring unresolved complaints to the relevant Manager, then on to the Dispute Resolution Committee.
Referral to the Private Health Insurance Ombudsman
If the complainant disagrees with CBHS’s Dispute Resolution Committee, CBHS Corporate Health may refer the complainant to the Private Health Insurance Ombudsman (PHIO).
PHIO can be contacted on 1300 362 072 (option 4 for private health insurance) or a member can write to:
The Private Health Insurance Ombudsman
Office of the Commonwealth Ombudsman
GPO Box 442
Canberra ACT 2601
Phone: 1300 362 072
Fax: (02) 6276 0123
See also PHIO complaint brochure for further details:
In the first instance, a customer must lodge their complaint with CBHS Corporate Health following the procedures stated above, and if they are not satisfied with the outcome of our processes, then the complainant has the right to lodge the complaint with PHIO.
If the complainant is still not satisfied with the outcome, then the complaint may be taken to the Office of the Australian Information Commissioner (OAIC).
OAIC can be contacted on 1300 363 992 or a member can write to:
The Office of the Australian Information Commissioner
GPO Box 5218
Sydney, NSW 2001
Phone: 1300 363 992
See also OAIC privacy complaint brochure for further details: