CBHS COVID-19 Health and Financial Assistance Program

To our valued members,

In the midst of this global health pandemic, I hope you and your families are well and adjusting to, what I hope will be, a short-lived ‘new normal’.

On Friday, I communicated the Health Assistance Program that CBHS Corporate (CBHSC) would be extending to its members during this crisis. Over the weekend, the CBHSC team continued to work with Australian Government authorities and advisers to gain a further understanding of potential impacts over the next six months.

I can now announce our complete Health and Financial Assistance Program that aims to support our members during the COVID-19 crisis. This program consists of the following initiatives:

  • All members who hold a Hospital, Packaged or Ambulance Only product* will not receive a premium increase on 1 April 2020. We are deferring the premium increases for these products for six months until 30 September 2020*.
  • We will support members with COVID-19 by paying ex-gratia benefits towards related chest, heart, lung and kidney hospital admissions regardless of your level of Hospital cover.
  • We have been working closely with our trusted providers to make both physical and mental health treatments and services available to you safely within your own home. These include chemotherapy,

    dialysis and various telehealth and virtual services. We will communicate how to access these via our website cbhscorporatehealth.com.au in the coming days.

  • Finally, we continue to have membership suspension options that can assist further if you are experiencing financial hardship. While you won’t be able to claim during the suspension, you will also not have to pay premiums during this period until you resume your cover.

We know some of you may have questions on these measures. Please contact us at help@cbhscorp.com.au or on 1300 586 462 (Monday to Friday 9am-6pm AEST) to find out more and talk through your options.

As well as the three initiatives highlighted above, we will continue to find more ways in which we can support our members through these challenging times.

My thoughts are with you and your family – please stay safe and healthy.

Kind regards,

Dario Molina
Chief Executive Officer & Executive Director


FAQs: CBHS COVID-19 Health and Financial Assistance Program

The COVID-19 global pandemic is a rapidly evolving situation. That means from time to time we will add new FAQs as the need arises. 


  • What am I covered for if I contract COVID-19?

    If you contract COVID-19, we will pay ex-gratia benefits towards related chest, heart, lung and kidney hospital admissions – regardless of your level of Hospital cover. Any other claims made will be processed as normal, in accordance with the level of cover you hold. Any unserved waiting periods will continue to apply.

  • I’ve got Extras cover; will my premium increase be deferred?

    Members who hold any Hospital product (including package and Ambulance Only covers) will not receive a premium increase on 1 April 2020. We are deferring all Hospital product premium increases for six months until 30 September 2020.

    Members who hold CBHS Corporate Extras cover have received earlier communications from CBHS Corporate advising that they were being transferred to a new product on 1 April 2020. For these members, premiums payable for their Extras Cover from 1 April 2020 will be as per the new rate we previously communicated. This new rate reflects the rate payable for the new product you hold.

  • What if I’m experiencing financial hardship due to COVID-19?

    You can choose to suspend your policy for up to two years based on financial hardship under our standard temporary membership suspension rules. Find out more by calling us on 1300 586 462 or contacting us by email at help@cbhscorp.com.au.

  • Am I eligible for a discount on my premiums because I can’t access certain health services right now?

    No. Please note that in light of recent announcements by the Australian Government to cancel all non-urgent elective surgeries, we will seek to add value to our members in other ways.

    Due to this unprecedented situation and recent restrictions by the Australian Government, we understand there may be some health services which you can’t access right now. However, we have partnered with a number of providers who can still deliver their services to you safely within your home, or via online or telehealth services. This includes medical services such as chemotherapy and dialysis in the home, and a number of allied health services including psychology, physiotherapy, dietetics, speech therapy and occupational therapy.

    Please see cbhscorporatehealth.com.au or contact us on 1300 586 462 or by email at help@cbhscorp.com.au for more information.

  • Why are you increasing premiums on 1 October 2020?

    The Australian Government Department of Health which approves all premium increases will only permit insurers to defer the date of premium changes until any time prior to 30 September 2020.

  • Is the Australian Government Rebate on Private Health Insurance changing this year?

    The Australian Government Rebate on Private Health Insurance provides a reduction in the cost of private health insurance. The rebate levels are adjusted annually on 1 April based on the Rebate Adjustment Factor. The Rebate Adjustment Factor is calculated in accordance with the Private Health Insurance (Incentives) Amendment Rules and is solely determined by the Australian Government. The Department of Health had originally confirmed on 27 March 2020 that there will be no change to the Rebate Adjustment Factor for the period 1 April 2020 - 31 March 2021.

    The Department of Health updated its position on 30 March 2020. The Rebate Adjustment Factor for the period 1 April 2020 - 31 March 2021 will now remain the same as the period 1 April 2019 – 31 March 2020 and there will be no change to your premium for the period commencing 1 April 2020 until after 30 September 2020.

  • If I join CBHS Corporate now, will I be covered for COVID-19?

    If you join on a CBHS Corporate hospital policy now and you don’t already have hospital cover with another health fund, a 2 month waiting period (or any unserved waiting periods) applies before you can be covered for coronavirus.